Terms of service
Last updated: July 16, 2026
OVERVIEW
This website is operated by GROUP M&S LLC under the Quiet Era brand. Throughout this website, the terms “Quiet Era,” “we,” “us,” and “our” refer to GROUP M&S LLC.
Quiet Era offers this website, including all information, tools, products, and services available through the site, conditioned upon your acceptance of these Terms of Service and all policies referenced herein.
By visiting our website, creating an account, submitting content, or purchasing a product from us, you engage in our “Service” and agree to be bound by these Terms of Service.
These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and individuals who submit photographs, artwork, text, reviews, or other content.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you may not access the website or use our Services.
We may update or replace portions of these Terms by publishing a revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services.
SECTION 1 — ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use the website.
You may not use our website, products, or Services for any illegal, fraudulent, abusive, or unauthorized purpose. You may not violate any applicable law, including copyright, trademark, privacy, publicity, consumer protection, or intellectual property laws.
You must not transmit viruses, malicious code, worms, or any other material intended to interfere with the website, Shopify, or any connected system.
A violation of these Terms may result in the suspension or termination of access to our Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse, limit, place on hold, or cancel Service when reasonably necessary, including in cases involving suspected fraud, unauthorized payment activity, abusive conduct, unauthorized content, resale activity, technical errors, pricing errors, or violations of these Terms.
Information you submit through the website may be transmitted across different networks and adapted to technical requirements. Payment information is processed through secure third-party payment providers and is encrypted during transmission where required.
You may not reproduce, duplicate, copy, sell, resell, scrape, exploit, or commercially use any portion of the Service without our prior written permission.
The headings in these Terms are included for convenience and do not limit or otherwise affect the interpretation of these Terms.
SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information available on our website is accurate, complete, and current. However, information may occasionally contain errors, omissions, outdated details, or technical inaccuracies.
Product descriptions, photographs, availability, prices, production times, shipping estimates, promotions, and other information may be updated or corrected at any time.
Information provided on the website is for general informational purposes and should not be relied upon where more complete or current information is reasonably required.
We reserve the right to modify the contents of the website at any time, subject to applicable law.
SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES
Prices, discounts, promotions, product availability, and product descriptions may change without prior notice.
We reserve the right to modify, suspend, limit, or discontinue any product, collection, feature, promotion, or portion of the Service at any time.
Changes will not affect orders that we have already accepted and processed, except where a correction is necessary because of fraud, technical error, pricing error, legal requirements, unavailable materials, or circumstances outside our reasonable control.
SECTION 5 — PRODUCTS AND PRODUCT PRESENTATION
Our products are sold online and are generally produced after an order is placed. Products may have limited availability or may be discontinued without notice.
We make reasonable efforts to display product colors, designs, placement, size, texture, and appearance accurately. However, colors may appear differently depending on the customer’s screen, device, brightness settings, garment color, printing process, and product material.
Minor variations in color, print placement, texture, sizing, or appearance that are normal to the production and printing process are not considered defects.
Product photographs and mockups are provided as visual representations. The final item may vary slightly because of garment size, product dimensions, production tolerances, or printing limitations.
Returns, exchanges, replacements, and refunds are governed by our Returns & Exchanges Policy.
SECTION 6 — PERSONALIZED AND MADE-TO-ORDER PRODUCTS
Quiet Era products are made to order. Some products are customized using photographs, names, dates, text, or other information submitted by the customer.
Customers are responsible for reviewing all order information before completing a purchase, including:
• Names, dates, years, spelling, and punctuation
• Photographs, artwork, text, and personalization details
• Product style, garment color, and size
• Quantity and shipping address
Once an order enters production, changes, corrections, or cancellations cannot be guaranteed.
If we provide a design preview or proof, the customer is responsible for reviewing it carefully and communicating any requested corrections within the timeframe stated in our message.
If the customer does not respond within the stated confirmation period, we may proceed using the submitted order information and the main design style shown in the applicable product listing.
Quiet Era is not responsible for errors contained in information submitted or approved by the customer, including incorrect spelling, dates, photographs, sizes, colors, quantities, or shipping addresses.
This section does not limit a customer’s rights when an item arrives damaged, defective, misprinted because of our production process, or materially different from the confirmed order.
SECTION 7 — CUSTOMER-PROVIDED PHOTOGRAPHS AND CONTENT
By submitting a photograph, name, logo, artwork, text, design, or other material for personalization, you represent and confirm that:
• You own the submitted content or have authorization to use it
• You have permission from any identifiable person appearing in the content, where required
• The content does not violate copyright, trademark, privacy, publicity, or other legal rights
• The content is not unlawful, threatening, hateful, defamatory, obscene, fraudulent, or otherwise prohibited
You grant Quiet Era a limited, non-exclusive right to reproduce, edit, crop, format, and use the submitted content only as reasonably necessary to design, create, process, fulfill, support, or resolve issues relating to your order.
Submitting content for an order does not give Quiet Era permission to use that content in public advertising, social media, or marketing unless you separately authorize such use.
We reserve the right to reject, pause, or cancel an order containing content that we reasonably believe is unauthorized, unlawful, infringing, harmful, or inappropriate.
You are responsible for claims arising from content that you submit without the required ownership, authorization, or permission.
SECTION 8 — ORDERS, BILLING, AND PAYMENT INFORMATION
Submitting an order does not guarantee acceptance. We may reject, limit, place on hold, or cancel an order when reasonably necessary.
Reasons may include:
• Suspected fraud or unauthorized payment activity
• Incorrect or incomplete billing information
• Product, pricing, or technical errors
• Unavailable production capacity or materials
• Content that violates these Terms
• Orders that appear intended for unauthorized resale
If we cancel an order after payment has been received and before fulfillment, we will issue the applicable refund to the original payment method.
You agree to provide current, complete, and accurate billing, contact, and shipping information. You also agree to promptly update information necessary for us to process your order or contact you.
We may attempt to notify you of changes, payment issues, or cancellations by using the email address, telephone number, billing information, or shipping information provided with the order.
For additional information, review our Returns & Exchanges Policy.
SECTION 9 — SHIPPING AND DELIVERY
All products require production time before shipping. Current processing times, shipping rates, delivery estimates, tracking information, and address requirements are described in our Shipping Policy.
Delivery dates are estimates and are not guaranteed. Delays may occur because of shipping carriers, customs, severe weather, holidays, incorrect addresses, service interruptions, or circumstances outside our reasonable control.
If we determine that we cannot ship an order within the timeframe promised at the time of purchase, we will contact the customer with an updated estimate and the available options. These options may include accepting the delay or canceling the unshipped order for an applicable refund.
The customer is responsible for providing a complete and accurate shipping address. Address changes cannot be guaranteed after an order enters production.
Quiet Era is not responsible for delays, failed delivery attempts, returned shipments, or lost packages caused by an incorrect or incomplete address submitted by the customer.
Customers are responsible for monitoring the tracking information provided after an order ships and contacting the shipping carrier or Quiet Era promptly when a delivery issue occurs.
SECTION 10 — RETURNS, EXCHANGES, DAMAGE, AND DEFECTS
Because our products are made to order, we do not accept returns or exchanges for reasons such as selecting the wrong size, color, design, photograph, or personalization details.
If an item arrives damaged, defective, misprinted, or materially different from the confirmed order, the customer must contact us within 30 days of delivery.
To report a qualifying issue, the customer must provide the order number, clear photographs showing the issue, and a brief description of what happened.
All claims must comply with the requirements and deadlines described in our Returns & Exchanges Policy.
Claims under our policy submitted after the 30-day claim period will not be accepted and will not be eligible for a replacement or refund.
Nothing in this section limits rights or remedies that cannot legally be excluded or waived under applicable law.
SECTION 11 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party services, applications, payment processors, production partners, shipping carriers, social media services, or other tools that we do not own or directly control.
These third-party services may be provided “as is” and “as available.” Your use of them may be governed by separate terms and privacy policies issued by those third parties.
We are not responsible for the availability, content, practices, security, performance, or accuracy of third-party websites or services, except to the extent required by applicable law.
You should review the applicable third-party terms before using an external service or completing a transaction through it.
SECTION 12 — THIRD-PARTY LINKS
Certain content or Services available through our website may include links to third-party websites that are not affiliated with Quiet Era.
We are not responsible for examining or evaluating the content, accuracy, policies, security, products, services, or practices of third-party websites.
We are not responsible for harm or damages related to purchases, transactions, content, or interactions involving third-party websites, except where responsibility cannot legally be excluded.
Questions or complaints concerning a third party’s products or services should be directed to that third party.
SECTION 13 — USER COMMENTS, REVIEWS, AND FEEDBACK
If you submit a review, comment, suggestion, idea, testimonial, or other non-order-related feedback, you grant Quiet Era a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, translate, and display that submission in connection with our business.
This permission does not automatically apply to private customer photographs submitted solely for the production of a personalized order.
You agree that your submissions will not:
• Violate another person’s intellectual property, privacy, or publicity rights
• Contain false, misleading, defamatory, abusive, obscene, or unlawful material
• Contain malware, viruses, or harmful code
• Misrepresent your identity or the origin of the submission
We may monitor, edit, refuse, or remove content that violates these Terms or applicable law.
You remain responsible for the accuracy and legality of content you submit.
SECTION 14 — PERSONAL INFORMATION
Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.
By using the website, you acknowledge that your information may be processed by Shopify and other service providers necessary to operate the store, process payments, produce orders, deliver products, prevent fraud, and provide customer service.
SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the website may contain typographical errors, incorrect prices, inaccurate product descriptions, promotional errors, shipping inaccuracies, or availability mistakes.
We reserve the right to correct errors, update information, reject or cancel affected orders, and issue an applicable refund when necessary.
If an obvious pricing or product error affects an order, we may contact the customer before processing or fulfilling the order.
SECTION 16 — INTELLECTUAL PROPERTY
Unless otherwise stated, the Quiet Era website and its original content—including brand names, logos, graphics, product designs, illustrations, photographs, text, page layouts, and other materials—are owned by or licensed to GROUP M&S LLC.
You may not copy, reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit our original content without prior written authorization.
Purchasing a product does not transfer ownership of any Quiet Era intellectual property or grant permission to reproduce, distribute, or resell the underlying design.
Nothing in these Terms grants Quiet Era ownership of customer-provided photographs or other customer-owned content.
SECTION 17 — PROHIBITED USES
You may not use the website or its content:
• For any unlawful, fraudulent, deceptive, or unauthorized purpose
• To violate any applicable law or regulation
• To infringe intellectual property, privacy, or publicity rights
• To harass, threaten, abuse, defame, or discriminate against another person
• To submit false or misleading information
• To upload malware, viruses, or malicious code
• To collect or track another person’s information without authorization
• To spam, phish, scrape, crawl, or interfere with the website
• To circumvent security, payment, fraud-prevention, or access-control measures
• To impersonate another person or misrepresent your identity
We reserve the right to restrict or terminate access to the Service for prohibited activity.
SECTION 18 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at a particular time.
We do not make warranties beyond those expressly stated in our product descriptions and published policies.
Nothing in these Terms excludes warranties, protections, or consumer rights that cannot legally be excluded or limited.
SECTION 19 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, GROUP M&S LLC, Quiet Era, and our officers, employees, contractors, affiliates, suppliers, service providers, production partners, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website or purchase of a product.
This may include loss of profits, revenue, savings, business opportunities, or data, even if the possibility of such damages was communicated in advance.
Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability for fraud, intentional misconduct, or any other liability that cannot legally be limited.
SECTION 20 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless GROUP M&S LLC, Quiet Era, and our affiliates, officers, employees, contractors, suppliers, production partners, and service providers from third-party claims arising from:
• Your violation of these Terms
• Your violation of applicable law
• Content you submitted without authorization
• Your infringement of another person’s rights
This obligation does not apply to the extent a claim was caused by our own unlawful conduct.
SECTION 21 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed only to the extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 22 — TERMINATION
These Terms remain effective while you use the website or Services.
You may stop using the Services at any time.
We may suspend or terminate access if you violate these Terms, engage in fraudulent or harmful conduct, fail to pay amounts due, or misuse the website.
Provisions that by their nature should survive termination—including intellectual property, payment obligations, limitations of liability, indemnification, and governing law—will continue to apply.
SECTION 23 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Returns & Exchanges Policy, and other policies published on the website, constitute the agreement between you and Quiet Era regarding use of the website and purchase of our products.
If a specific product listing contains terms that conflict with these general Terms, the more specific product information will apply to that product, except where prohibited by law.
Our failure to exercise or enforce a provision does not waive our right to exercise or enforce it later.
SECTION 24 — GOVERNING LAW
These Terms and any separate agreement through which we provide Services will be governed by the laws of the State of New Mexico and applicable federal laws of the United States, without regard to conflict-of-law principles.
This choice of law does not deprive consumers of mandatory protections available under the laws of their place of residence where those protections legally apply.
SECTION 25 — CHANGES TO THESE TERMS
We may update these Terms from time to time by posting the revised version on this page and changing the “Last updated” date.
Changes will apply prospectively unless applicable law requires otherwise.
Your continued use of the website after revised Terms become effective constitutes acceptance of those Terms, to the extent permitted by applicable law.
SECTION 26 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
GROUP M&S LLC
Brand: Quiet Era
Email: byquietera@gmail.com