Shipping & Returns

Shipping Times

All Quiet Era products are made to order and require 1–4 business days of production time before shipping.

United States: Delivery typically takes 3–7 business days after production. Standard U.S. shipping is free on every order.

International: Delivery typically takes 7–15 business days after production. International shipping costs are calculated at checkout.

Business days do not include weekends or holidays. Delivery dates are estimates and may be affected by carrier delays, severe weather, customs processing, holidays, or other circumstances outside our control.

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for the tracking information to update.

Changes and Cancellations

Changes or cancellation requests must be submitted within 2 hours of placing your order.

After this period, your order may already be in production, and we cannot guarantee that changes or cancellations will be possible.

Please review your product, size, color, shipping address, photograph, spelling, and personalization details carefully before completing your purchase.

Returns and Exchanges

Because each product is made specifically for your order, we are unable to accept returns or exchanges for reasons such as:

• Selecting the wrong size or color
• Changing your mind after purchase
• Submitting incorrect personalization details
• Providing an unsuitable or incorrect photograph
• Entering an incorrect or incomplete shipping address

This policy does not affect claims involving products that arrive damaged, defective, misprinted, or materially different from the confirmed order.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.

Email us at byquietera@gmail.com and include:

• Your order number
• Clear photos showing the issue
• A brief description of what happened

After reviewing your claim, we may provide a replacement or refund when applicable.

All claims must be submitted within 30 days of the delivery date. Claims submitted after the 30-day period will not be accepted and will not be eligible for a replacement or refund.

Lost Packages

If your package has not arrived within the estimated delivery timeframe or the tracking information has stopped updating, please contact us at byquietera@gmail.com.

We will review the tracking information and assist with the carrier investigation when appropriate. Any replacement or refund will depend on the tracking status and the results of the investigation.

Quiet Era is not responsible for delivery problems caused by an incorrect or incomplete shipping address submitted at checkout.